Hi
I’m Sarah and I’ve been with the team since April. I work mostly with boarding schools, but also with wider Partnership activities, and although there is still lots to learn, I really enjoy the varied and challenging work we do here.
My primary focus at the moment is planning for the next International Agents Fair and Seminar for boarding schools, which is to be held next April. As part of the preparation for this, I will be visiting some of our member schools over the next few weeks, and I’m really looking forward to seeing how the marketing tools we provide to members are used on a day to day basis in their institutions.
I hope that we will all learn something new about customer service this week, and find some time to celebrate the good work that already goes on! I look forward to hearing some of your experiences of good (or bad!) customer service.
Best wishes
Sarah
6 October 2009 at 1502 |
One of the local restaurants I frequently visit always greets me with a smile. They remember my name and always recommend dishes on the menu keeping in mind what I like and dislike, regardless of how busy the restaurant is. Having observed the waiters and owner at work they do this for everyone who comes into the restaurant, new or old customers, and will go out of their way to offer a personalised service to everyone.
I think that greeting with a smile and personalising a service is a good step towards excellent customer service. Two of the basics which are often forgotten, especially when having a bad day.